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Submit a Ticket ​

Submit a Ticket opens a support ticket with your hosting provider without leaving the client panel, and keeps the whole conversation on one page.

Overview ​

URL: /client/support-ticket

Open it from Support > Submit a Ticket in the sidebar.

The page appears only when your hosting provider has connected a helpdesk to the panel. If you do not see it, your provider takes support requests somewhere else.

Opening a ticket ​

Describe the issue in the form and submit it. The ticket goes straight to your provider's helpdesk, and the panel opens a thread for it on this page.

Following the conversation ​

Each ticket has its own thread, showing:

  • Status - the state the helpdesk gives the ticket, so you can see whether it is still open.
  • Unread markers - which messages you have not read yet.
  • Reply form - answer without going anywhere else. Your reply reaches the same helpdesk conversation.
  • Your earlier tickets - the history beside the current thread.

Replies from the support team are brought into the panel periodically, so the thread here follows the conversation as it goes. A ticket that is reopened, on either side, returns to the conversation instead of starting a new one.

  • Dashboard - the client panel overview.
  • AI Assistant - answers to questions about your own hosting account, which is a different thing from a support ticket.